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Top Answers for a Particular Category — Cloud Customer Connect
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Top Answers for a Particular Category

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edited Dec 11, 2019 7:36PM in Reporting & Analytics for B2C Service 1 comment

Summary

Show top answers for only one category

Content

Hi all,

I'm trying to modify a copy of the standard Popular Answers report (ID: 162) so that it only shows me popular answers for a given category. However, whenever I restrict the category in the filter to the one I want to see, no data is returned in the report. I understand this report will only show me top Answers for the whole Answer object and if no records from my category rank as top answers, they wont show, but is there any way to simply show top answers of that category?

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