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Report on Incidents Created from Survey Workflow — Cloud Customer Connect
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Report on Incidents Created from Survey Workflow

Received Response
edited Dec 17, 2019 9:37AM in Reporting & Analytics for B2C Service 3 comments



Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to include a reference to the Incident created from the Survey.

  • I can report on the originating Incident via question_sessions.i_id.
  • I can do an outer join matching survey contact to incident based on product id’s & matching dates, but this isn’t too robust if contacts have submitted multiple surveys.
  • I’ve tried linking Flows to Incidents but this returns many Incidents with the same flow_id.

Thanks, Rob

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