You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report on Incidents Created from Survey Workflow

Received Response
10
Views
3
Comments
edited Dec 17, 2019 9:37AM in Reporting & Analytics for B2C Service 3 comments

Content

Hello,

Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to include a reference to the Incident created from the Survey.

  • I can report on the originating Incident via question_sessions.i_id.
  • I can do an outer join matching survey contact to incident based on product id’s & matching dates, but this isn’t too robust if contacts have submitted multiple surveys.
  • I’ve tried linking Flows to Incidents but this returns many Incidents with the same flow_id.

Thanks, Rob

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!