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remove agents from report when they have not logged in during the time period

Accepted answer
edited Dec 20, 2019 3:58PM in Reporting & Analytics for B2C Service 2 comments


We have a report that shows logins, duration, and average for agents, but we don't want to see agents who have not logged in


I am having an issue with a report where we have a filter that says date_diff(user_trans.end_dttm,user_trans.start_dttm) > 0 but no matter what I do, I am getting agents who have and have not logged in during the time frame of the report.  So for example, I am running it for today only.  Only 12 agents have logged in today but I am getting 55 agents in the report.  I also tried to add to_number to the beginning of that formula, but that did not help.

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