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Calculating Time Spent with Customer vs. Time Spent with Agent

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Summary

How to measure time difference spent in different status types?

Content

Hi All, I have this report that measures time spent with agent vs. time spent with customer. Which eventually would like to pivot the data in Excel to create some graphs and such which is why the report shows the columns in seconds. My question is the report also display Null , "-" , or 0 in some of the columns rather than some numerical value. I am not sure why the data isn't showing. Looking to the Experts for help. 

Thanks,

 

Mike 

Version

19C

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