You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

is there any way to count number of private note added by per Agent?

Received Response
22
Views
5
Comments
edited Jan 20, 2020 12:20PM in Reporting & Analytics for B2C Service 5 comments

Content

is there any way to count number of private note added by per Agent?

just like we can count how many times agent changed the particular status by using this expression: sum(if(transactions.trans_type=6 & (transactions.id1=2 | transactions.id1=3 | transactions.id1=135), 1, 0))

can we do this for Private Note as well ?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!