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Disposition Clean Up - Need Count of total incidents

Accepted answer
edited Jan 20, 2020 4:52PM in Reporting & Analytics for B2C Service 1 comment


Disposition Clean Up - Need Count of total incidents


I have a report that counts the total number if incidents by disposition. But it does not include the 0 value.

I have two columns:

Disposition                                   Incident count
incidents.disp_hierarchy               count(*)

Format for Incident count column selected, Display as 0 for null.


I then tried 

Dispostion                                   Incident count
dispositions.disp_hierarchy          count(incidents.disp_hierarchy )

But i still don't get incident count to display 0.

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