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Closed and Created tickets in the same chart

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edited Jan 21, 2020 3:16PM in Reporting & Analytics for B2C Service 8 comments

Summary

Closed and Created tickets in the same chart

Content

Hello,

Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution.

I need to create a chart that shows logged and closed tickets as a 12 month trend for a particular customer. I have done this through the transaction table and works great but only works for small customers - the ones with many tickets don't run...

Is there a way to use the incident table in some clever way to avoid performance issues?

I am attaching the current report.

 

Many Thanks,

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