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CPQ/OSS integration behavior for Coverage/Subscription/Covered Item

edited Feb 20, 2020 6:31AM in Subscription Management 4 comments

Summary

CPQ/OSS integration behavior for Coverage/Subscription/Covered Item

Content

Hi All,

Can you confirm what's the expected behavior for the following use case?

If I create a sales order in CPQ with 3 items - line#1 - covered item, line#2 - extended warranty for covered item (line#1), line#3 - subscription item

Once I create Fusion Order from CPQ transaction, what will be created in Fusion OM and OSS?

Do we create a OM sales order with line#1 (covered item) and line#1.1 (extended warranty for line#1), and a subscription for subscription item in OSS?

Or

Do we create a OM sales order with line#1 (covered item), line#1.1 (extended warranty for line#1) and line#2 (subscription item)?

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