Subscription Authoring
Discussion List
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How to close the covered level asset in included warrantySummary: We have created an included warranty subscription for an item after shipment. After that we have performed the customer asset replacement transaction and run th… -
Invoking a trigger gives JBO-29000 errorSummary: Content (required): Getting below error while invoking trigger: JBO-29000: Unexpected exception caught: java.lang.ClassCastException, msg=class java.util.Linked…
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How we can enable multiple decimals on a subscription?Summary: Content (required): Hi, The client has usage based fees which have 4 decimals. The item has the list price with 4 decimals, but in subscription management we ca…Andreea Palacian 2 views 2 comments 0 points Most recent by Andreea Palacian Subscription Management
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Defaulting Subscription Email FieldsSummary: Defaulting Subscription Email Fields Content (required): Hello, We want to set default values to a few fields (From, From Name, Message Template and Subject) in…
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Adjustment Basis are blankSummary: Adjustment Basis are blank Content (required): We had created few adjustment lines in our standard coverage template. While setting up, we were able to see valu…
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Update Coverage Template adjustments using RESTSummary: Update Coverage Template adjustments using REST Content (required): We have a requirement that many of our service agreement subscriptions will have subscriptio…
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Possibility to add automatically new IB assets to an existing subscriptionSummary: Content (required): Hi, We are creating IB assets when different orders are shipped. Those IB assets are associated to extended warranty / subscription items. I…Andreea Palacian 3 views 2 comments 0 points Most recent by Andreea Palacian Subscription Management
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Pricing for Hour UOMSummary: Pricing for Hour UOM Content (required): We want to price the subscription for a service level agreement of UOM Hour. This will be a manual charge and we don't …
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Can we have different amount to be billed to customers based on milestones for a warranty product?Summary: In current system, if we generate billing schedule for a one time charge product (Enabled periodic billing) , billing will be generated based on the billing fre…Shahul 61 views 4 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Subscription Management
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Business Events subscription for non-OIC platformsSummary: Is it possible to receive the 'Create OSM subscription' event from Service Now via Boomi ? Content (required): Version (include the version you are using, if ap… -
subscription total contract value is blankSummary: Subscription total contract value is being blank Content (required): Hi Everyone, Upon creation of a subscription, total contract value is being blank but it's …
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 41 views 7 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management -
Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 21 views 3 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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Subscription stuck in Under Amendment and Product Line stuck in Pending ApprovalSummary: Subscription stuck in Under Amendment and Product Line stuck in Pending Approval Content (required): Subscription stuck in Under Amendment and Product Line stuc…Neelesh Varma 1 view 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Reference to Project contracts or Projects in subscriptionSummary: Our client want to implement service contracts either by subscription management or by Enterprise contract . They want to associate project details to the servi…
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How to generated the billing summary using the Billing Date as Day.**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: Billing Summary not getting generated correctly after using Day=…Ed Gomez-Support-Oracle 22 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
Email notification on Subscription ActivationSummary: We want to send email notification to subscription contact once the subscription activated. Content (required): Once the subscription is activated, we want the …
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Why am I not able to modify the Tax Control fields on active subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: I'm trying to modify the tax classification code on a subscription… -
How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…Nick De_Louise 21 views 3 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to verify whether Unit SSP is enabled in SMC ?Summary: Greetings! How to verify whether Unit SSP is enabled in SMC ? Thank you. Content (required): Version (include the version you are using, if applicable): Code Sn…Pallab 21 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Can Asset Group Covered Level price be calculated based on the Asset group and the number of assets?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: When users chose Asset Group as Covered Level, system expects the …Ed Gomez-Support-Oracle 11 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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Use case for associate asset in subscriptionsSummary: If we are adding an associate asset to the subscription product, can it be used for coverage adjustments in field service or Depot Repair? Also we noticed that …
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Is there a restriction to delete associate asset record for a closed product line?Summary: Hi All, We are not able to delete the associate asset record on a closed product line. is this a standard functionality? Please help. Content (required): Versio…Abhishek Nirgudkar 22 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
How can we change the subscription number of a renewed subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: We need to have the Original Subscription number with a …Víctor-Support-Oracle 11 views 1 comment 0 points Most recent by Víctor-Support-Oracle Subscription Management
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Can OSS run with LE & BU and without ledger?Summary: In my use case, I can only establish Legal Entity and Business Unit, and Ledger (COA, Calendar, etc.) will be established in a few years down the road. OSS need…Adam Liu 31 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management -
Can we have Included warranty of different duration for same item based on customers?Summary: Use case : Product 'A' is sold with a 2 years warranty for Customer 'XYZ' Same Product 'A' is sold with 3 years warranty for Customer 'ABC' For the above case, …
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Subscription Header Status Active and one of the line status in Under AmendmentSummary: Hi All, We observed one strange behavior, customer did amend a line and activate it. Amendment effective date is in future. As a standard behavior line status s…Abhishek Nirgudkar 21 views 4 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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Why do we have subscription header closed and lines in active statuses?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: Why do we have subscription header closed and lines in active stat…Arturo Macias-Support-Oracle 1 view 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management
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Reminder Process doesn't workSummary Subscription expired in 30 days are not picked upContent Hi, I set up the attached notification rule and template set, and assign it to the subscription rule. Wh…Adam Liu 27 views 6 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management
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How to avoid subscription numbering skipping large numbers ?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: How to avoid subscription numbering skipping large numbers ? Suppo…Arturo Macias-Support-Oracle 11 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management