Setup and Maintenance
Discussion List
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Invoking a trigger gives JBO-29000 errorSummary: Content (required): Getting below error while invoking trigger: JBO-29000: Unexpected exception caught: java.lang.ClassCastException, msg=class java.util.Linked…Neelesh Varma 1 view 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
CyberSource Gateway setupSummary: We attempted to configure the CyberSource Gateway in the Payment module's Manage Payment System, but we are unable to save the Access Key and Sign Key. Could it… -
Has anyone used the Subscription 360 Dashboard? Please provide more information on how to set upSummary: I can see the screenshot below in Oracle Website Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…Mary Tse 41 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Subscription Management
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Support Credit Card customerSummary: We would like to know how to add payment details, such as credit card information, to an account. Do we have any documentation that we can review in order to co…Mary Tse 21 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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How to import a subscription management using FBDISummary: How to import a subscription management using FBDI Content (required): Hi, there is a template (FBDI) to import a subscription management Version (include the v…Alex Pagliarini - Ninecon 21 views 1 comment 0 points Most recent by Adam Liu Subscription Management -
Bill To Site - cannot getting any drop down selection on the Create subscription processSummary: The Bill to Site field cannot be manually entered and there is nothing in the drop-down menu to search. I'm not sure what the issue is. Content (required): Vers…
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ARC Qualification Assessment Remediation - Oracle Fusion CloudI came here from Oracle Support Page (support.oracle.com) since I need some guidance regarding ARC Qualification Assessment on our environment for Subscription Managemen…Darryl Abapo 21 views 1 comment 0 points Most recent by Andreea Gel-Support-Oracle Subscription Management
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Subscription stuck in Under Amendment and Product Line stuck in Pending ApprovalSummary: Subscription stuck in Under Amendment and Product Line stuck in Pending Approval Content (required): Subscription stuck in Under Amendment and Product Line stuc…Neelesh Varma 1 view 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Is there a quotation process in Subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: Is it possible to create a quotation having a negotiation with cus…Oscar Milan-Support-Oracle 11 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management -
How to migrate custom roles from one POD to other?**This post was created as part of a How to Service Request (SR)** Version : 23 A Summary: We have many custom roles defined and tested in lower instance. We would like …Varun Malhotra-Support-Oracle 21 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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Could not find any video-based training for Oracle Subscription ManagementSummary: Couldn't find any video-based training for Oracle Subscription Management Content (required): I'm trying to learn subscription management but can't find any vid…Manohar-ACS-Oracle 61 views 3 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management
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Reminder Process doesn't workSummary Subscription expired in 30 days are not picked upContent Hi, I set up the attached notification rule and template set, and assign it to the subscription rule. Wh…Adam Liu 27 views 6 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management -
What is the use of Manage algorithms and Manage Matrix classes under Dynamic Matrix ConfigurationSummary: What is the use of Manage algorithms and Manage Matrix classes under Dynamic Matrix Configuration Content (required): Can any one share documentation references…BK1679 1 view 3 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management
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How do you change the sequence value for Subscription numbers?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: How do you change the sequence value for Subscription numbers?Oscar Milan-Support-Oracle 1 view 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management
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How to change Bill to Site on an active Subscription ?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: How to change Bill to Site on an active Subscription ? Supporting …Ed Gomez-Support-Oracle 11 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
Why Does the Business Unit (BU) need to select in the Subscription?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Why does a Business unit (BU) need to be selected in the subscript…Ed Gomez-Support-Oracle 1 view 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How can we create Audit Trail BI reportSummary: How to create a audit BI report of list of subscriptions in which changes were made. we have configured the auditing setup Content (required): Version (include …Noorfatima Inamdar 21 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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I'm unable to find my user in users and rolesSummary: I'm unable to find my user in Users and Roles. But when i try to create new User it says User exists. But its not visible when i search Content (required): Vers…Noorfatima Inamdar 11 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management
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How to add multiple product group under service usage?Summary: We want to define product groups for multiple Customers and want to use them as Covered levels(Product Groups) in the Subscription management system. Content (r…Sudeep Rao 11 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
Services not available under ToolsSummary: Services is not visible under Tools Is there any role that needs to be added ? or any steps to be followed. Content (required): Version (include the version you…Noorfatima Inamdar 11 views 2 comments 0 points Most recent by Noorfatima Inamdar Subscription Management
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Is it possible for users to search subscriptions by using taxpayer ID information?Summary: Need to add taxpayer field in the advanced search of Oracle Subscription Content (required): Users want to search subscriptions using taxpayer ID information wh…Oscar Milan-Support-Oracle 21 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management
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Associated Asset tab is not showing for 'Subscription' type itemSummary: Hi All, We are using item with attribute Sales Product Type as Subscription When we add such item in subscription product the Associated Asset tab is not showin…Abhishek Nirgudkar 11 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management -
I want to sent email notification to subscription creator if there is any error while validating andSummary send email notification for validation error while validating subscription to subscription creatorContent I want to write condition in groovy script to sent emai…
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New Payment Method in Subscription ManagementSummary: Customer wants to add New Payment Method in Subscription Management which needs to be sent to AR. Not finding any document related to same. Content (required): …Shishir Sopariwala 11 views 3 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management
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Subscription Approval only for amaendmentSummary: Content (required): Hi All, We have a requirement where customer wants to enable approval process only when the subscription gets into amendment process and not…
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Is there a way to automatically create a subscription from order management?Summary: We are trying to understand if there is a way to automatically create a subscription from order management, using a sales order that has a subscription item on … -
Conflicting Job RolesSummary: We have a few custom roles defined using the standard subscription specialist role and some of them when combined together conflict with user access. Content (r…Niladri.Biswas 11 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management
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What would you like to know about Subscription ManagementContent As we start to ramp up Customer Connect webinar sessions over the next few months, we want to reach out to our users to see what you are most interested in learn… -
Is it possible to configure territories to filter user access to only customers and subscriptions?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the qu…Ed Gomez-Support-Oracle 1 view 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How does item specification 'Service Duration Type = Variable' works for inscluded warranty?Summary: Hi All, We have a requirement where Sales Admin should enter the included warranty duration during Sales Order creation. If we are using 'Service Duration Type …Abhishek Nirgudkar 1 view 1 comment 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management