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Interval Type - Menu Descriptions

Received Response
edited Mar 13, 2020 5:03PM in Reporting & Analytics for B2C Service 5 comments


Looking for full descriptions for menu items


Hi.  I'm looking for a published list with FULL descriptions/example for each of the Menu Items under Interval Type for Incident Performance.

Menu Items 1 - Create to Initial Response
2 - Status Change to Response
3 - Assign to Response
4 - Create to Final Resolved
5 - Last Assigned to Final Resolve
6 - Create to Initial Assigned
7 - Create to Initial Resolved
8 - Assigned to Reassigned
9 - Status Change to Reassigned
10 - Queued to De-queued
11 - Queued to Initial Assigned
12 - Queued to Initial Response
13 - Queued to Initial Resolved
14 - Backlog
15 - Incident Edit

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