You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Filter "To" Email Addresses in Forward Incident

Received Response
16
Views
3
Comments
edited Apr 7, 2020 5:54PM in Reporting & Analytics for B2C Service 3 comments

Summary

Filter "To" Email Addresses in Forward Incident

Content

Is it possible to filter the list of email addresses that are displayed when forwarding an incident? For example, we would like to hide individual members of distribution lists and display just the distribution list itself. We would also like to hide admins from this list so that agents don't mistakenly forward an incident to an administrator. It seems like there is just a report that is being used to display the list of email address. Is it possible to set filters on this report or define our own custom report to be used in it's place?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!