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How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud. — Cloud Customer Connect
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How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.

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edited Apr 20, 2020 2:41PM in Service Logistics 7 comments

Summary

How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.

Content

Hi,

Can you please let us know on how to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.

Use Case:

There is a Breakdown in the Product and for that we are creating the SR with Return Broken Product and Ship Repaired Product.

Now we want to ship the Loaner to the customer till we complete the repair of Product and Return the Loaner once after shipping the Repaired Product. Here sometimes we want to charge the customer for Loaner service.

Can you please let us know how to map this use case in Depot Repair cloud.

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