Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Ask A Question Report

edited May 6, 2020 7:29PM in Reporting & Analytics for B2C Service 3 comments

Summary

Report Summary

Content

Hi,

I would like to ask if there's a way to get all the data from Ask a question in customer portal? Basically, we set it up as a Pre-chat survey before transferring to a live agent. It contains drop down list and open field for their name,country, etc etc. But I can find the right data table source. It creates a Chat ID but no data is being published if a chat was not able to accept by our agents. I only have Chat ID and URL link.

Is there a way to get that?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!