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Ask A Question Report

edited May 6, 2020 7:29PM in Reporting & Analytics for B2C Service 3 comments

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Hi,

I would like to ask if there's a way to get all the data from Ask a question in customer portal? Basically, we set it up as a Pre-chat survey before transferring to a live agent. It contains drop down list and open field for their name,country, etc etc. But I can find the right data table source. It creates a Chat ID but no data is being published if a chat was not able to accept by our agents. I only have Chat ID and URL link.

Is there a way to get that?

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