Report: Queue-Change - Exclude resolved Incidents
SummaryHey @ all. I'm still creating a report to get the correct count of incidents which leaves a queue unresolved
Hey @ all.
i wanna show my Managers what happens in queues between the midnight the day before and midnight the day after.
Therefore I created different working raw data reports (Resolved / Created / Refreshed / Ingoing in Queue / Working On)
So that my managers understand the incidentsflow in a queue:
For example: Report on 11.05.2020
|10.05.2020||Queue Level at Midnight||500|
|10.05.2020||Ingoing (Created / Refreshed / Ingoing in Queue from another queue)||
|10.05.2020||Worked On (only to know how many incidents got touched)|