Suspend Late Charges for Several Months due to current Economic Situation
SummaryGoal – Suspend late charges for all customer accounts for a defined number of months. When processing resumes, the charges should only be for the current period.
E.g. – Suspend late charges from 03-01-20 through 09-30-20. Process late charges 10-31-20 – Maximum number of days charged would be 31 if a customer has not paid anything during October.
I am thinking we are not the only organization that is looking at this scenario. I wanted to start a discussion and share what I have tried so far. Looking for guidance from Oracle on how to accomplish our goal.