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Report description needed for end-user and kb answers

edited Jun 17, 2020 6:39PM in Reporting & Analytics for B2C Service 3 comments

Summary

Report description needed for end-user and kb answers

Content

Where can I find a description of answer and end-user reports such as: Answer click through rate, answer effectiveness, answer usage, site effectiveness, informational gap, questions avoided and visit comparison.

 

Version

19C
Tagged:

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