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ADV Collections, Process is Scoring but not assigning Strategies

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edited Jun 18, 2020 8:22PM in Receivables & Collections 4 comments

Summary

Strategies are not getting assigned to customer, after it is scored.

Content

Hello,

 

I am trying to setup Oracle Cloud Fusion Advanced Collections Module, specifically with a scoring and strategy plan.  I have setup multiple scoring and strategies and assigned them via business unit etc.  Anyways the problem is after I run the scoring and strategy assignments program, my output shows that my sites are scored, but not strategy is assigned.  I have no idea why no strategy is being assigned to them even after it has been scored, when they should be appropriately mapped.  Any help is greatly appreciated.  Thanks.

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