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Total Cost is showing on per pay period where as communicated rate is monthly — Cloud Customer Connect
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Total Cost is showing on per pay period where as communicated rate is monthly

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edited Sep 5, 2020 12:10AM in Benefits 2 comments

Summary

On benefits confirmation statement, per pay period costs are shown instead of communicated costs

Content

We have transit plan that has communicated rate as Monthly. However, in self-service, total costs are shown as per-pay-period basis. Employee enters the monthly cost on self-service. The amounts on the confirmation statement are getting recalculated. If I enter $500 as a monthly amount, system is calculating the total cost per pay period as $1000 which is incorrect. If the system HAS to calculate per pay period amounts, the total cost must be less than $500 as employee is entering a monthly rate.

Is this a bug or a configuration change is needed?

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