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Counting Incident Source

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edited Jul 20, 2020 2:09PM in Reporting & Analytics for B2C Service 4 comments

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Is it possible to make a report that displays an agent's name, number of Incidents they have assigned to them that were created by ask page and the number of Incidents they have assigned to them that were created within the agent console? Having a difficult time getting the Incident source filtered and in two different columns. Ideally the report would look something like this:

Name # of Assigned Incidents # Created from Ask Page # Created from Agent Console
Mike Smith 26 16 10

 

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