Escalation Workflow - escalation should not go to particular person e.g. CFO
SummaryEscalation Workflow - escalation should not go to particular person e.g. CFO
We have implemented escalation workflow and it's working but there's a customer requirement to exclude the e.g. CFO from escalation process when the invoice gets escalated. When the invoice gets escalated, they don't want for the CFO to receive it as he is not responsible for approving escalated invoices. Is there a way around this? Do you have a set like up similar to this?
Please see attached for the set up.