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Email notification issue for requisition approvals — Cloud Customer Connect
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Email notification issue for requisition approvals

Received Response
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edited Jul 24, 2020 8:00AM in Self Service Procurement 9 comments

Summary

Users not receiving email notification for requisition approvals

Content

We've been experiencing issues roughly since 20B release of users not receiving emails when they are assigned a requisition to approve. In some case the notification is also not showing the 'Pending notifications' section so they then need to go the BPM worklist before they see the requisition assigned to them.

 

We don't believe there has been any change in relation to the setup for the notifications and the roles of the users who it worked for before have also not been changed. This issue appears at times to be sporadic as some notification emails may come through one day for a user and not work the day after. There has also been a few users receiving requisition emails which have not been properly generated, the approve/reject options are not available in the email and the following error is displayed "The email approval notification content was not generated" 

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