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Can notifications be sent even when omnichannel is disabled in HR Helpdesk?

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edited Jul 29, 2020 1:39PM in B2B Service 4 comments

Summary

Can we send a notification(that a new SR is assigned to you) to an agent to whom we have manually assigned the SR? In this case, we have not enabled the omnichannel. So, if the omnichannel is disabled

Content

In HR Helpdesk, can we send a notification(that a new SR is assigned to you) to an agent to whom we have manually assigned the SR? In this case, we have not enabled the omnichannel. So, if the omnichannel is disabled can these notifications still work?

Planning to set up trigger using groovy scripts, then using notification preference enable it for assigned to the recipient.  

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