You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report to show who has assigned an incident on to another person or group

Received Response
21
Views
5
Comments
edited Jul 31, 2020 8:50AM in Reporting & Analytics for B2C Service 5 comments

Summary

Report to show who has assigned an incident on to another person or group

Content

Hi i currently have a report which counts the number of incidents solved and unsolved, this is filtered by using incidents.assgn_acct_id and incidents.prod_hierarchy. 

I have been asked to also report on and display how many incidents have been assigned on to another group or person and who assigned the incident. Basically to show who has assigned the incident on to another person or group.

I have searched the forum and cant see if this has been asked before?

 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!