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Report on Unresponded Tickets

Received Response
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edited Aug 27, 2020 1:41PM in Reporting & Analytics for B2C Service 2 comments

Summary

Editing a ticket without response

Content

There is a situation where the customer updates the ticket multiple times before getting a response. Can we develop a report that shows the date and time of edits

 

Let me explain bit more. I need the data highlighted in green[consecutive],not the red one in the attachment

--Boby B Jacob

Version

19 A

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