You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report on Unresponded Tickets

edited Aug 27, 2020 1:41PM in Reporting & Analytics for B2C Service 2 comments

Summary

Editing a ticket without response

Content

There is a situation where the customer updates the ticket multiple times before getting a response. Can we develop a report that shows the date and time of edits

 

Let me explain bit more. I need the data highlighted in green[consecutive],not the red one in the attachment

--Boby B Jacob

Version

19 A
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!