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Mapping Incidents as a Child to custom object

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edited Sep 8, 2020 2:24PM in Reporting & Analytics for B2C Service 5 comments

Summary

Trying to map an incident to a custom object

Content

Hello All,

We are trying to map an incident as a child of a custom object which we have created, then trying to create a child incident history report to set as a custom object workspace's tab as like contact and Incident history.

But, we are facing issues with Parent Child relationships(Custom Object - Incident). Also, when we produce report for child incident history, its showing all child incidents to each Parents.

Please assist us to get this done.

Thanks in advance

Regards,

Mathan.G

 

 

 

Version

20B

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