All Chat Sessions requested + email Incidents created in 1 view?
SummaryNeed help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??
Hi - is there any way to create a combined report of all Chat sessions requested + all email Incidents created for a given period? We want to create a summary all "offered" customer volume coming into OSvC for a period, regardless of whether agent accepts or responded. Seems like a standard way to get a full view of total incoming volume, but we've been unable to combine the tables in a way that will show all chat session IDs and all email Incident IDs created for the period.