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All Chat Sessions requested + email Incidents created in 1 view? — Cloud Customer Connect
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All Chat Sessions requested + email Incidents created in 1 view?

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edited Sep 20, 2020 3:42AM in Reporting & Analytics for B2C Service 2 comments

Summary

Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??

Content

Hi - is there any way to create a combined report of all Chat sessions requested + all email Incidents created for a given period?   We want to create a summary all "offered" customer volume coming into OSvC for a period, regardless of whether agent accepts or responded.     Seems like a standard way to get a full view of total incoming volume, but we've been unable to combine the tables in a way that will show all chat session IDs and all email Incident IDs created for the period.  

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