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When someone goes to change their beneficiary through the Change Beneficiary Life Event, it is wipin

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edited Sep 29, 2020 3:07PM in Benefits 1 comment

Summary

When someone goes to change their beneficiary through the Change Beneficiary Life Event, it is wiping out the dependents they have on their medical, dental, and dependent life plans

Content

It appears that when someone trys to change their beneficiary through the Change Beneficiary Life Event, it is removing the dependents on their medical and dental plans. This appears to be a new issue. We are very nervous about this issue because we just began our open enrollment configuration process! Has anyone else experienced this issue? Are there any suggestions on a solution? Our Change Beneficiary Life Event configuration is highlighted in the screenshots attached.

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