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Customer Statement - Advise of unsuccessful emailed statements

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edited Oct 27, 2020 10:09PM in Receivables & Collections 1 comment

Summary

Customer Statement - Emailed - Advise of unsuccessful emailed statements required

Content

This surfaced after a training session with the client where in the quest to go paperless how does one know if the statement was actually received by the customer.  The question was asked whether can a report be developed to advise which statements actually failed to be received by email so that they can be re-generated and sent by PDF to the customer. We assume naturally that all customer statements are received, but in reality mistakes are made and technology challenges prevail.

I'm assuming the information could be found in the cluster of statement tables but he anyone had a previous requests for this type of report or offer suggestions to ease the mind of the client.

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