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Documents Waiting to Be Approved

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edited Nov 3, 2020 9:18AM in Benefits 8 comments

Summary

Enrollment Dashboard showing People with Documents Waiting to Be Approved

Content

In my Enrollment Dashboard, People With documents waiting to be approved shows that there are 5 people.  However when I go to the Benefits Service Center of these 5 people, 4 of them do not have any documents pending approval.  I tried changing the Effective As-of-Date to the event date or around the event date but there is no documents pending approval.  Is there any where I can reset the flag or do some clean up so that they do not appear in the list again or how do I find the documents to be approved? Appreciate your help.  Thanks!

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