Benefits Service Center
Discussion List
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Medical provider requires employees to read and sign off on a specific document.Summary: We are adding a new medical plan for California state employees only. Medical plan provider requires employees to read and sign off on a specific document that … -
Self Service Life Event Creation Automatically Creating Unrestricted EventSummary: Hello, Anytime an employee reports a life event (child birth, marriage, etc), an unrestricted life event is also created. How can this be controlled? Content (r…
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Spouse life Interim plan is not getting createdNeed help with the Interim coverage we have a requirement as below. Employee should have options(50000,100000,150000,250000 and waive coverage) to select the coverage an…
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Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG tableSummary: Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG table Content (required): We enabled the profile option "ORA_HWM_RULES_LOG_LEVEL" as "Finest…
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Adding new plan to program that has two existing plans - error message on Option LimitationSummary: We have added a plan to one of our programs that already has two existing plans. All of our plans in this program (including the new plan) have Minimum Number o… -
Document approval and Received DateSummary Document of Records approval for all plans onceContent We have a requirement where Birth Certificate is needed for enrolling in Medical, dental and vision plans.…
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Need to attach benefit life event based on the User person type (Person Changes Causes Life Event)Summary: Need to attach benefit life event based on the User person type Content (required): We have a requirement to trigger the Termination life event based on the ass…
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Update Beneficiary without election changesSummary How to setup an event to update beneficiary without giving an electability for the different plans?Content We have a requirement to setup a life event which only…
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Peak Time Employee Able to Enroll in Medical PPO Health Savings AccountSummary: I have an employee who works less than 18 hours (Peak time regular) and is only eligible for dental coverage. When looking at her new hire/rehire life event tha… -
Enrollment Override Event is not closing with the processSummary: Hello, I have assigned the Override life event with Process and evaluated the LE Using process only. I tried to close the Life event using close enrollment proc… -
Benefits Life Event reprocessing going back more than 6 monthsSummary: Due to some data entry issue back in Feb, 2021 (early benefit deduction), the EE should be getting back a retro deduction. It only came to our attention recentl…
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Benefit Billing Adjustment for OverPaymentSummary: We have a scenarios where Retiree can make overpayment lets say in the Month of January for couple of Months so that they are adjusted in their next billing cyc…
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Due to overage of a dependent the whole medical expn plan dropped including the employee and his sonSummary: Michael's Medical Expense Reimbursement enrollment (MERP) is missing from her benefits. He had an event on 3/31/22 where her overage dependent Catherine dropped…
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Enrollment Window Needs to Automatically Close for Ineligible EmployeesSummary: Can someone let me know how to make new hire life event automatically close for ineligible employees? This was working fine until I updated the eligibility prof…
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Curious about Benefits Module CapabilitiesHi community, I have not used Benefits Module before, so I know next to nothing about the module and the extent of the capabilities offered... curious if there are any g… -
Missing Evaluation and Reporting TileSummary: Hello, I have all of the benefit roles, implementer roles, etc I can see this tile in one environment but not the other. help! :) Content (required): Version (i…
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How to have unrestricted program eligibility re-evaluate automaticallySummary: How to have unrestricted program eligibility re-evaluate automatically in production Content (required): It was observed that though an employee had a data chan…
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How to manually add an employee to ACA 1095?Summary: For some reason one of our employee has dropped of the 1095audit report, and we can't figure out why. is there a way to manually add an employee to the 1095? Co…
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Two Life Events on same day.Summary: Hi Experts, we have OE life Event Effective 1/1/2022, and same day we have Employees with a Salary change. can you please let me know, how can we handle this sc…
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Coverage Reinstatement Set Up For Rehire Within 30 DaysSummary: Need to reinstate the coverage in the same plan types, plan, option along with dependents enrolled at the time of termination for someone rehired within 30 days…
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Best practice in handling DOR for converted dependent enrollmentsSummary: Content (required): We re converting employee enrollments and many employees are already covering dependents. We would like to understand the best practice arou…
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HSA Deductions amount changed after Life eventContent Hi, One of our employee has pledged 1500 for HSA with 57.69 deduction for 26 PP. But when there a LE trigerred in May, the deduction amount changed to 78.95 in e…
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Retirement Anniversary DateSummary: Hi Experts, We have a requirement to check person eligibility for certain benefits based on the retirement anniversary month.. could someone help us on how this…
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How to get Coverage amount entered on screen into Rate Calculation Fast FormulaSummary: We have a requirement where Final Rate = Coverage * Some_DBI. DBI BEN_PEN_BNFT_AMT returns zero on clicking OK. Although it calculates perfectly with the 'Submi…
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How to get the ESS log write of Fast FormulaSummary: We have created the Benefits Fast Formula and wanted to check it is working or not with help of writing the ESS LOG WRITE. What is the best way to test the form…
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How to ensure that confirmation statement shows Employer for an Employer Rate?Summary: We have some Employer Paid benefits that look fine in the enrollment screen but when you get to the confirmation statement, it shows Employee per pay period in … -
How to create a life event which will be auto-triggered when Payroll relationship will be changedHow to create a life event which will be auto-triggered when Payroll relationship of a person will be changed from Biweekly to weekly?
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Enrollment Change code of 'Change option not plan' not working when there is a waive planSummary: Life eve Content (required): Life event electability rule 'Enrollment Change' is configured as 'Change option not plan'. The requirement is that employee can on…
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Question around Dependent verification with external vendor and documents with Life eventSummary: Can dependent verification be pended for a particular dependent and can document of record control life event processing. Content (required): Could some one hel…
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Child age out not detectedSummary: Child age out not detected Content (required): Child over the age of 24 should be ineligible. We created a dependent eligibility profile which uses a derived fa…