Benefits Service Center
Discussion List
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Pending Action Item During Open EnrollmentSummary: Employee currently enrolled in waive supplemental plan, during OE employee enrolled in supplemental plan which generated a pending action item. Now employee is … -
Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
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How to keep the enrollment window open after the Life Event is closed.?We have two life events for different benefits plans. When the first life event is evaluated, the enrollment window opens, but it closes when another life event is trigg…
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Benefits 25D Upgrade: Upload Billing and Payment Data Through HDL or HSDLHi, What does restricted means? -
Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
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Employee costs does not display on enrollment pageSummary: After evaluating new hire LE the employee and employer rates are not displayed for all prepared plans and options. I have attached screenshots of the Pet Care P…
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How to put end date in the enrollments given in program when employees gets terminated?Summary: I want to put coverage end date in enrollments when 'Trigger Termination' is evaluated shall I set this up in program or do I need to set it up in different pla…
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Assignment category life event not get triggered while using multiple person changes in 1 LifeEventThe employee when changes employment from PRN to full time—> Life event should trigger The employee when changes employment from Part time >24 to full time—> Life event …
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Issues with intervening life events during OE in RedwoodSummary: We are experiencing issues when backing out OE to unprocessed when there is an intervening life event. Once the intervening life event is processed and closed, …
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How to end benefit relationship of the employee when benefit program has been marked as InactiveWe have an XYZ program for benefits that is no longer in use. Although we have inactivated the program, potential life events are still being detected for employees asso…
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Standard Rate value rounding up to two decimal placesSummary: In HCM Benefits , the Rate value(Primary/Secondary) in the Benefit enrollment page rounds up to two decimal places automatically. However, we have a business re…
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Need to Validate Working of Participation and Rate Eligibility FormulaHi, We created a Participation and Rate eligibility fast formula to validate eligible benefit plan for a particular employee. There are 5 parameters (Gender, Nationality… -
All employees are appearing two times when searching in benefits activity center.When navigating to Benefits Service center, the employees appear twice in the BSS. The employees have on assignment only. . Also, the program eligibility profile uses, p…
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Extra Input Fast formula to Add Recovery Period as InputHi, I'm trying to add an 'Extra Input' fast formula to use an additional input value called 'Recovery Periods', based on option names. However, I keep encountering a syn… -
Enroll button is disabled on My Benefit Page(Redwood)Summary: Enroll button is disabled on Employees Benefits Self Service page. Currently we are using Seeded Employee Role, we don't have custom roles. Could anyone let us …
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Not able to view/enroll Trustee or Estate as a beneficiary to a person for a benefits plan.Summary: Not able to view/enroll Trustee or Estate as a beneficiary to a person for a benefits plan. Content (please ensure you mask any confidential information): Hi Al…
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Benefits TrustHi, We need to remove this option (Contact HR Ops..), does anyone know where we can configure this? Thanks!
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Issue with "View Report" in Benifits Activity Centre.Summary: Issue with "View Report" in Benifits Activity Centre- Report returns all employees instead of selected person. Content (please ensure you mask any confidential …
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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COBRA Administration in Oracle HCM CloudSummary Ability to do complete COBRA setup in cloudContent Has anyone here implemented COBRA benefits in cloud? From what i know there is no full capability in supportin…
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Unable to Void Life Events for Terminated Employees in Redwood UISummary: Unable to Void Life Events for Terminated Employees in Redwood UI Content (please ensure you mask any confidential information): When an employee is terminated …
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Benefits would like to have any benefits group automatically end with Termination dateHi Team, When an employee terminates employment, currently the ben group does not end date. If that employee is hired back, we have to manually end date any benefits gro…
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benefits new dependents are not getting evaluatedThe newly added dependents are not getting evaluated when a life event is processed. Example - new child is added, the child does not get listed in the EE+children optio… -
Life event based of duration of absenceI want to trigger a life event based on duration of unpaid absence When unpaid leave is> 12 weeks, there should a life event triggering . How to achieve this?
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How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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How to make Benefit Pending Action region read only for a role REDWOOD UIWe have a requirement to make Pending Actions region as read only for a custom role, under Benefit Service Center. This role can only view Benefit Summary, Pending Actio… -
Can we hide tabs on Overview tabs on Benefits Activity CenterSummary: As we don't need Court Orders and Billing, i wanted to hide few tabs on Overview section in Benefits Activity Center Page. Content (please ensure you mask any c…
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how to hide quick action in Benefits Activity CentreSummary: How do i hide the quick actions under Benefits Activity Centre » Enrollments. Content (please ensure you mask any confidential information): Version (include th…
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How to enforce court order de-enrollment?Is it possible to enforce the de enrollment during active court orders. ? The requirement is that when the benefits admin has updated any court orders, the employee elec…
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Close Pending Action Item: Designate DependentSummary: Need to close Pending Action Item for Designate Dependent for a specific plan under specific Program. Issue Faced: Designate Dependent coming for Colleague Only…