Benefits Service Center
Discussion List
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Element errors Issue while evaluating open enrollment for new plans.Summary: Issue : Unable to process Open event due to enrollment error. Issue Description: As part of Open enrollment 2026 we have introduced new plan ‘Optional Life, Opt… -
Is it possible to change the HSA amounts without opening a Life event?Summary: Hi Experts, we have a requirement to configure the Benefits setups to allow the changes in HSA amounts throughout the year without opening a Life event. can you…
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ACA 1095-C report is not showing correct code in row 16I am generating 1095-C for my client. We want to get code 2C in line 16 of 1095-C report. In the ACA spreadsheet, I have entered 1E for all months in line 14, gave the a…Anubha Jain 11 views 1 comment 0 points Most recent by Chai-Oracle Payroll and Global Payroll Interface (GPI)
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View payroll info not showing in Benefits service center in RedwoodSummary: Earlier under rates, user could see the 3 dots, which used to show the Payroll info for the rate. With redwood in BSC, we dont see that option anymore, Its that…
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Global Transfer Life event default enrollment setupHello, We have a below requirement from the client, try to understand on how to achieve this using seeded functionality on Benefits. Eligibility depends on the Business …
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Open life event getting processed and closedSummary: Hi Team, We have an Open Enrollment scheduled from 10/20/2025 to 11/07/2025. However, while adding the event open, it throws an error stating "Processed and Clo…
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How to close pending action items for Benefits CertificationOnce the enrollments are completed by employees and the certification is submitted, it correctly routes for approval. After the approval, when I attempt to run the Manag…
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Benefits Certification Fast-formulaThe requirement is that certification should only be triggered if the child is over 21 years old. For children under 21, certification should not be triggered. Could any…
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Unable to upload documents on behalf of the employeeSummary: Hi, I'm trying to upload an enrollment document on behalf of an employee. Even though the document is already set up and it appears as a pending action, I can n…
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Can we hide Person info and Person Beneficiary Organization from benefits summary pageSummary: Can we hide Person info and Person Beneficiary Organization quick actions from benefits summary page Content (please ensure you mask any confidential informatio…
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How Hide the word "self" on a plan – Benefits Self Service or AdministrationContent (please ensure you mask any confidential information): Hello Team, When we open an enrollment, we can enroll in a program composed of one or several plans. Insid… -
When an employee is terminated , their past enrollments are not visible in Benefits Activity CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Can we personalize the text in demographic section under People to coverSummary: Can we personalize the text in demographic section under people to cover? Content (please ensure you mask any confidential information): Version (include the ve…
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Looking for Table Name and Column Name details to create a Global Transfer Life event.Summary: Hi, We have a requirement from the customer asking for global transfer life event. However when we are trying a create person data changes and not able figure o…
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Error while trying to evaluate the life eventSummary: Hello community, There is an employee who got rehired as of 27/04/2025. The assignment is created for the same. The user have added the New Hire life event in t…
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Should we schedule Ingest Benefits Person Search Data to run on a regular basis?We are experiencing intermittent issues where we cannot query an employee in the Benefits Activity Center. If we run the Ingest Benefits Person Search Data process for t… -
Multiple intervals in a single coverage subset for Accidental Insurance.Summary: We have a requirement for multiple intervals in coverages for Accidental Insurance. From $50000 till $200000, the coverage intervals are $50000 apart and, after…
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Benefit Administration > Benefit Activity Centre-shows the enrolments and pending action but no dataIn the new Redwood Benefit activity center - under the benefits summary page, the sections - Enrolments and pending actions shows no data, just the sections are visible.…
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Unable to fetch Enrollment Action time, Disclaimer status and Assigned date in a BI report.We need to retrieve the Action Time, Disclaimer Status, and Assigned Date fields from benefit enrollment records for a BI report. However, these columns do not appear to…
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Person Selection Formula for Assign Corrective Potential Life Event not picking up future hiresSummary: We are trying to make a person selection rule to Assign Corrective Potential Life Event(Rate recalculation) effective as on 1st Jan 2025. Employee hired in futu…
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Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life PlanWhen testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the covera… -
Clear / Reject Pending Actions that were not satisfiedSummary: We have Pending Actions that were not satisfied by the due date. These actions did create a suspension. How do I clear, or more logically in my head, reject the…
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Benefits Activity Center - Landing page dashboardSummary: In RUI we had this landing page analytics where we had the option to filter the transactions happened last week, 30 days, 60 days and 90 days. This feature is n…Vivek Gopalakrishnan-Oracle 12 views 4 comments 0 points Most recent by Vivek Gopalakrishnan-Oracle Benefits
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Will the Change Beneficiaries quick action in Benefits Summary for administratorsSummary: Do not see the Change Beneficiaries quick action in Benefits Summary for administrators, is that expected? Is there a way for us to enable that for our administ… -
Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove…
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Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r…
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New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Benefits Summary PageSummary: After migrating the summary page to Redwood, I'm having some issues with the Actions menu. Two links aren't showing up. I found something similar here on CC, bu…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…