Benefits Service Center
Discussion List
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Benefit Enrollments Dropped After Evaluating Life EventHi everyone, I’m encountering an issue when evaluating life events in our system. For example, after processing a Salary Change Life Event, the employee's benefit enroll… -
Dependent not getting designated if there is a gap in coverage using default enrollment Fast formulaWe are experiencing an issue when designating dependents for employees who are rehired within 30 days but whose rehire date falls in the following month, resulting in a …
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Send an email to the employee when the enrollment is submitted.Summary: After modifying a program, we want to receive a summary email. Content (please ensure you mask any confidential information): Hello Team, In the Benefits Summar… -
Need to Change the Current layout of Redwood employee enrollment PageSummary: We need to change the enrollment page layout for employees and Administrator in Redwood Pages. Currently employee see the enrollment plan and option separately …
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How to add a quick link on the Benefits Summary PageSummary: In Redwood on the Benefits Summary page, how do I add additional "Actions"? I'd like to add "Personal Details" page and "Contact Info" as a quick link. Is this … -
How to hide the disability status in additional info section on the people top cover pageSummary:How can I hide the Disability Status in the Additional Information section before enrolling while creating a new contact? The system doesn’t allow me to hide jus… -
Add 'More Information' to EE photo in BenefitsSummary: Are we able to add the 'More Information" … to the employee's photo in Benefits similar to what is in other modules? My client would like to have contact info f… -
Pending action is not clearing after completing the required taskSummary: We had a new hire Life event open for an employee, we added a Child as dependent for Medical PPO plan. The 2 pending actions are showing Add a Birth Certificate…
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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Redwood -Benefit administrator unable to enrollments or life events after enabling redwoodSummary: Hi All, We have enabled Redwood for Benefits, We are using standard role.All the necessary profiles are set. Benefits Admin is able to search for employees in B…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…
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Not able to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood pageSummary: How to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood page from VBCS tool Content (please ensure you mask any confidential inf…
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Not able tohide Annual amount field for ChristmasBenefit in Benefit Summary redwoodpageSummary: Not able to hide Annual amount field for Christmas Benefit in Benefit Summary redwoodpage using VBCS tool Content (please ensure you mask any confidential infor…
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How to hide the Beneficiaries and Primary Care Physicians sections in the Benefits Summary ?Summary: For a client, we would like to hide the Beneficiaries and Primary Care Physicians sections on the enrollment details page within the Benefits Summary. Content (…
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Redwood Benefits: Compensation InfoHi, May I know why there are two View Compensation History and it is pulling different UI. Thanks, -
Redwood Benefits: Missing Certification SectionSummary: Hi, When we enabled Redwood, we saw that the Certification area above Notes was removed; could someone please tell us where we can find this section? Content (p…
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Trying to access new Benefits Activity Centre - getting errorSummary: Getting this error when trying to access the new 25B Benefits Activity Centre in our lower environment for testing: Oracle Search Cloud Service isn't enabled. A…
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Missing Actions on Benefits SummarySummary: I enabled Benefits Activity Center and noticed that when I go to an employee's Benefits Summary, Document Records, Compensation Info, & Employment Info is missi…
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Enterable Rate Values Randomly Will Not Pass Validation When in Reality Validation Meets Rules SetSummary: Requirement is for admins to make an enterable rate value, but when values are entered, the validation rules say it is not valid and the value is within the val… -
Benefits Activity Center Redwood experience was not supposed to be enabledSummary: We would like to understand why the new Benefits Activity Center Redwood experience was enabled when, according to the Oracle documentation that was provided in…
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How to configure "PAYER ID" in Benefits configurationHello, We have a requirement in regards to "PAYER ID" configuration on the benefits configuration. Each plan carrier has unique id. Does any have setup in benefits that …
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Need to setup rate start date to after 12 month for new hires in Disability planWe have a requirement wherein the rate and coverage for disability plans should start after 12 months for new hires. We have create the formula for this calculation and …
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Need help to fetch benefit balances in Rate periodization fast formula.Summary: Could anyone please let me know how to fetch benefit balances in Rate periodization fast formula. Content (please ensure you mask any confidential information):…
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Enrollment opportunity not available in Ben Admin Redwood PageSummary: Enrollment opportunity is not available for a benefit which is "Not in Program" on Evaluating Unrestricted Life event. We are also seeing an error message on th…
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Benefits Relationship dropdown issue on Benefits Summary page after 25B updateSummary: I am unable to see the assigned benefits relationship for employees in the Benefits Summary page after 25B update. Could you please advise what roles are needed… -
25B Specialist - remove Benefit balance et group privilegeSummary: Dear Team, We have an issue with the Benefits Specialist role . We are trying to remove the Person Benefit Balance and Person Benefit Group actions by role. We …