Benefits Service Center
Discussion List
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Has anyone else encountered this BEN-990951 error?Summary: There is no Oracle documentation on this error, so I'm looking for any help I can get Content (required): We are processing life events, and we thought maybe th… -
Employee Coverage Value calculation when age change event occurredSummary: When there is a Age changed Life Event occurred , the coverage amount is getting calculated with employee age variable rate factor with his previous election co…
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Promotion (Person Change) Event Not Triggering If Updated as 2nd HR Transaction or After same daySummary: We have a situation where Promotion life event (Person Change Cause) configured is not triggering if it is updated as 2nd HR transaction or after, for same day.…
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Why is it necessary to Reopen Life Event to Approve or Deny Document of Record?Summary: Would like Oracle and others' input on whether an Action Item can be Approved/Denied without having to reopen the Life Event. Content (required): Steps to appro…
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How can I set a coverage end date for a Benefit Plan while assigning to an employee?Summary The plan which the employee opts need to end after 25 weeks of assignment.Content We have a business requirement that the STD(Short Term Disability) will have a …
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How to add Employee Number to the Benefits Service Center headerSummary How to use personalization to add Employee Number to the Benefits Service Center headerContent Lynda Tollefson has produced a quick guide on how to do this - I h… -
Age to use 'Person's youngest dependent' in Age derived factor not working for all relationship typeSummary: We are trying to create a derived factor and expect it to be applicable on all dependents when Age to use is set to 'Person's youngest dependent' . But looks li…
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Benefits - Is there a way to move Employee Cost to the left against the standard right it shows?Summary: Content (required): Benefits - Is there a way to move Employee Cost to the left against the standard right it shows? Version (include the version you are using,…
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How to add days in Benefits alert template expression. wanted to show ${EnrollmentPeriodEndDate} +10Summary: How to add days in Benefits alert template expression. For example, wanted to add 10 days with ${EnrollmentPeriodEndDate} and show in the email body . like if $…
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Can benefit alert email be sent to Home Email if work email is not availableSummary: Can benefit alert email be sent to Home Email if work email is not available Content (required): Version (include the version you are using, if applicable): Cod…
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How to setup plan with age restrictionsHello Experts, I currently have a medical plan which will trigger the loss of eligibility LE once the child reaches 26. I do this through the reevaluate designee eligibi… -
Temporal Life Event Length of Service Not TrigerringSummary: I have created a temporal LE according to the white paper "Understanding and Using Temporal Life Events". Troubleshooting done as well accordingly and still hav…
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Medical provider requires employees to read and sign off on a specific document.Summary: We are adding a new medical plan for California state employees only. Medical plan provider requires employees to read and sign off on a specific document that …
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Self Service Life Event Creation Automatically Creating Unrestricted EventSummary: Hello, Anytime an employee reports a life event (child birth, marriage, etc), an unrestricted life event is also created. How can this be controlled? Content (r…
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Spouse life Interim plan is not getting createdNeed help with the Interim coverage we have a requirement as below. Employee should have options(50000,100000,150000,250000 and waive coverage) to select the coverage an…
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Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG tableSummary: Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG table Content (required): We enabled the profile option "ORA_HWM_RULES_LOG_LEVEL" as "Finest…
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Adding new plan to program that has two existing plans - error message on Option LimitationSummary: We have added a plan to one of our programs that already has two existing plans. All of our plans in this program (including the new plan) have Minimum Number o… -
Document approval and Received DateSummary Document of Records approval for all plans onceContent We have a requirement where Birth Certificate is needed for enrolling in Medical, dental and vision plans.…
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Need to attach benefit life event based on the User person type (Person Changes Causes Life Event)Summary: Need to attach benefit life event based on the User person type Content (required): We have a requirement to trigger the Termination life event based on the ass…
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Update Beneficiary without election changesSummary How to setup an event to update beneficiary without giving an electability for the different plans?Content We have a requirement to setup a life event which only…Jitty Ann George 28 views 6 comments 1 point Most recent by Monica Vijayashanker-Support-Oracle Benefits
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Peak Time Employee Able to Enroll in Medical PPO Health Savings AccountSummary: I have an employee who works less than 18 hours (Peak time regular) and is only eligible for dental coverage. When looking at her new hire/rehire life event tha… -
Enrollment Override Event is not closing with the processSummary: Hello, I have assigned the Override life event with Process and evaluated the LE Using process only. I tried to close the Life event using close enrollment proc… -
Benefits Life Event reprocessing going back more than 6 monthsSummary: Due to some data entry issue back in Feb, 2021 (early benefit deduction), the EE should be getting back a retro deduction. It only came to our attention recentl…
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Benefit Billing Adjustment for OverPaymentSummary: We have a scenarios where Retiree can make overpayment lets say in the Month of January for couple of Months so that they are adjusted in their next billing cyc…
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Due to overage of a dependent the whole medical expn plan dropped including the employee and his sonSummary: Michael's Medical Expense Reimbursement enrollment (MERP) is missing from her benefits. He had an event on 3/31/22 where her overage dependent Catherine dropped…
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Enrollment Window Needs to Automatically Close for Ineligible EmployeesSummary: Can someone let me know how to make new hire life event automatically close for ineligible employees? This was working fine until I updated the eligibility prof…
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Curious about Benefits Module CapabilitiesHi community, I have not used Benefits Module before, so I know next to nothing about the module and the extent of the capabilities offered... curious if there are any g… -
Missing Evaluation and Reporting TileSummary: Hello, I have all of the benefit roles, implementer roles, etc I can see this tile in one environment but not the other. help! :) Content (required): Version (i…
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How to have unrestricted program eligibility re-evaluate automaticallySummary: How to have unrestricted program eligibility re-evaluate automatically in production Content (required): It was observed that though an employee had a data chan…
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Coverage Reinstatement Set Up For Rehire Within 30 DaysSummary: Need to reinstate the coverage in the same plan types, plan, option along with dependents enrolled at the time of termination for someone rehired within 30 days…