Benefits Service Center
Discussion List
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How to increase Rate of a Benefit plan based on completion of preventive examSummary: We have configured Medical Tobacco plan with 3 different option , If employee elects (Employee or Spouse agree to enroll and complete the Cessation Program - Op… -
How to restrict access to employee contact's National identifier in people to cover areaSummary: How to restrict access to employee contact's National identifier in people to cover are a under benefits enrollment using roles. Please let us know the data sec…
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Is it possible to auto enroll to one plan with same coverage amount if already enrolled in another?I would like to understand if it is possible to auto enroll in one plan only if the employee has already enrolled in another plan. The plan coverage is updated by the em…
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Benefit: SSN missing causing suspension of PlanHi, We are experiencing an odd behavior where the coverage of one of our plans is suspended because of SSN: Can someone help us or experience this? Thanks! -
Benefits Hours not Reaching Payroll calcUse case: Annual Leave Purchase (salary sacrifice): employees elect hours in Benefits, payroll spreads recovery over 12 months Requirement: Employees enter hours in a Be… -
Redwood Benefits: Contingent WorkerSummary: Hi Team, Since CWK search is available only in Benefit Summary and this role is only applicable for Benefits Admin. I was just wondering what PRIV or Role we ca…
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OTBI--Employee Benefits Enrollment by Age GroupSummary Quickly visualize your plan enrollment by age group. Modify your Benefits communications to impact enrollments by age group.Content This is part of a series of s… -
The salary change life event should not get detected if there is no change in salary amountWe have a requirement wherein we want the salary change life event to not detect when there is no change in salary amount just a record is created for salary change but …
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How can we differentiate between employee and dependent plans within a program ?Hello Teams Users are a bit confused when seeing both employee and dependent plans during open enrollment. For example, when an open life event is active and they enroll… -
How to Hide Annual Rate in Benefit Self Service for specific program.Summary: I want to hide the annual amount for specific program on self service page, I have tried with "#{bindings.DisplayName.attributeValue != 'Benefits Program'}" el …
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Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
benefits activity center is spinning after selecting an employeehttps://us.v-cdn.net/6034893/uploads/M20UJSAC7TU6/issue-with-benefit-service-center-results-in-search-employee.docx Summary: We ran into in RedWood 25C, where i logged i…
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Intermittent Benefit Activity Center Search Issue After 25B UpdateAfter updating to version 25B, I ran the "ESS job to create index definition and perform initial ingest to OSCS" process with the ingestion value "fa-hcm-personbenefits"… -
Employee not able to click on Enroll Now, Pending Actions and Enrollment SummarySummary: There are some employees who are not able to click on the enroll now (grayed out), get an unexpected error for pending action, and can not see the enrollment su…
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End Date Benefits Lookup codes for BEN_PRMRY_CARE_PRVDR_TYPSummary: Can we end date lookup codes for the lookup type, BEN_PRMRY_CARE_PRVDR_TYP? We don't want to use a couple of the delivered ones and want to end date them. Howev… -
Open Enrollment Evaluate Scheduled Life Event Process on Termed AssociatesWhen running the Evaluate Scheduled Life Event process in RollBack mode for Open Enrollment, we get over 1,000 errors reported and they are all for termed associates. In… -
Value set help required to check dependent designations as BEN_FN_GET_CHAR is not workingSummary: We are currently using an FF with standard get function l_dep_cvrg_1 = BEN_FN_GET_CHAR_VALUE('BEN_ELIG_CVRD_DPNT','ENROLLED',l_med_name_1,'NULL','DEPENDENT_FULL…
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Can admin download the benefits summary statement from the benefits activity center?Our client does not use the self-service. Is there a provision for the benefits administrator to download the benefits summary statement from the benefits activity cente…
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Communicated Rate does not display as expectedSummary: At Program Level Defined Rate freq is Monthly and Communicated Rate freq is Per pay period with element frequency rules. Value passed to Payroll at rate level i…
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Restricting Benefit Options by Enrollment Window – Benefits Eligibility Formula HelpHi everyone, I’m working on an Annual Leave Purchase plan where employees can buy extra annual leave days during two specific enrollment windows each year: 1–28/29 Febru…
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How to handle 27 pay periods in 2026, but benefit deductions will only be coming out for 26 paysSummary: Will have 27 pay periods in 2026, but benefit deductions will only be coming out for 26 pays - so therefore we will need to end date benefit rates for 2026 with… -
Pending Action Item During Open EnrollmentSummary: Employee currently enrolled in waive supplemental plan, during OE employee enrolled in supplemental plan which generated a pending action item. Now employee is …
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How to keep the enrollment window open after the Life Event is closed.?We have two life events for different benefits plans. When the first life event is evaluated, the enrollment window opens, but it closes when another life event is trigg…
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Benefits 25D Upgrade: Upload Billing and Payment Data Through HDL or HSDLHi, What does restricted means?
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Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
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Employee costs does not display on enrollment pageSummary: After evaluating new hire LE the employee and employer rates are not displayed for all prepared plans and options. I have attached screenshots of the Pet Care P…
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How to put end date in the enrollments given in program when employees gets terminated?Summary: I want to put coverage end date in enrollments when 'Trigger Termination' is evaluated shall I set this up in program or do I need to set it up in different pla…
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Assignment category life event not get triggered while using multiple person changes in 1 LifeEventThe employee when changes employment from PRN to full time—> Life event should trigger The employee when changes employment from Part time >24 to full time—> Life event …
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Issues with intervening life events during OE in RedwoodSummary: We are experiencing issues when backing out OE to unprocessed when there is an intervening life event. Once the intervening life event is processed and closed, …
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How to end benefit relationship of the employee when benefit program has been marked as InactiveWe have an XYZ program for benefits that is no longer in use. Although we have inactivated the program, potential life events are still being detected for employees asso…