Benefits Service Center
Discussion List
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
How to make a dependent appear in an open enrollment ?Summary: We want the dependent to always appear on the panel when editing a program and enrolling a dependent in a plan. Content (please ensure you mask any confidential… -
25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga… -
Configuration setup for EOI(Evidence of Insurability)Looking for Configuration set up that will meet below requirements: For Employee Supplemental Life Plan, EOI should be required when employee increases their coverage by…
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Enrollments are displaying the plans out of their hierarchical order in 25B RedwoodSummary: When looking at the enrollments for the employees, the first 14 benefit plans display in their proper order; however, the remaining benefit plans are out of ord… -
Employees with suspended plans from BEN AdminSummary Employees with suspended plans from BEN AdminContent Hello, Curious to know what is the best way to handle/review employees with suspended benefit plans as a BEN…
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Default Benefit relationships page rehire or global transferWhen an employee is rehired or global transferred, Default Benefit relationships is showing older relationships although there is an LOV where you can select the most cu…
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Redwood Benefits: Roles and SecuritySummary: Hi, Question: Benefit Manager in responsive UI can add People to Cover/New Contact for Benefits Page. While in Redwood it will only not allow. Responsive UI Man… -
Is it possible to auto enroll to one plan with same coverage amount if already enrolled in another?I would like to understand if it is possible to auto enroll in one plan only if the employee has already enrolled in another plan. The plan coverage is updated by the em…
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Configuration setup for EOI(Evidence of Insurability) requirementSummary Configuration setup for EOI(Evidence of Insurability) requirement - 20DContent Optional Employee Supplemental Life Insurance Looking for configuration setup that…
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Life Events for Death of Dependents (Only Children+Spouse)- Using Related Person ChangesSummary: Hi Team, We are creating a new Life event Death of Dependent(Only Spouse and Children) We are trying to achieve this by using Related Person Changes -Data Chang…
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Can't access Benefit Summary Fully in RedwoodSummary: I tried to get in with Employees Benefit Summary but when I clicked on employee's name to view the enrollments. It shows "There's nothing here so far" Content (…
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Delete Unrpocessed Unrestricted EventsSummary We are trying to delete (or really purge and void) unrestricted life events that are sitting as unprocessed on their UNRST benefit relationshipContent Hello - Ou… -
Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
When trying to add a Person Benefit Group, the system is producing an error messageSummary: When trying to add a Person Benefit Group, the system is producing an error message - You don't have permission to insert, update, or delete this record. (BEN-9…
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Hide or customize header - BenefitsWe would like to Hide or customize header of Effective Date segment in Benefits pages under My Client Groups using VBSC tool for Redwood. Steps to reproduce: Benefits Ad…
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Error when evaluating termination event : BEN-990951Summary: Hello, We are facing this error when trying to process Termination event for a few employees "The procedure encountered an error while calculating the service d…
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The New Hire Life Event is not automatically detected on an employee’s Benefits Summary.Summary: The New Hire Life Event does not detect an employee’s hire in the Benefits Summary. Content (please ensure you mask any confidential information): Hello Team, W…
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Occured date is not defaulting from setup for Open enrollment In Redwood UI 25BSummary: Add the open enrollment for an employee Manually from Self service, The Occured date is not defaulting to 1/1/26 in Redwood UI Content (please ensure you mask a…
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How to add expression in RW Adanced mode to hide or display sections in BACSummary: We have a requirement to hide Self Approved Life Event Section from Benefits Acitivity Center for US Benefits Administrators. I would like to add expression but…
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we are missing Elipse (...) three dots in Benefits Service CenterSummary: We are missing HR Actions tasks list from Benefits Activity Center. in RUI we used to have the tasks list available on the top of the Benefits Service Center. P…
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Hide beneficiary organisations under quick actions in benefits service centre in redwoodSummary: Hide beneficiary organisation under quick action in benefits service centre in redwood Content (please ensure you mask any confidential information): Version (i…
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When entering into an enrollment (via Benefits Self Service) it behaves the same as Express mode.On the Benefits Self-Service side of things (the employee side), employees have the option to proceed through an enrollment via the Express or Discovery paths. In Expres…
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Active Enrollments is not showing in Redwood pageSummary: Active enrollments of the employee are not showing in Employee's Self-Service even though there is. Content (please ensure you mask any confidential information…
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Trigger Loss of Eligibility LE on the actual Dependent Age Out DateHi Experts, We're using the "Revaluate Designee Eligibility" batch process, which triggers the Loss of Eligibility Life Event for the employee as of the date the depende…
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Override eligibility feature is not available in RedwoodSummary: Override eligibility feature is not present in redwood.Can we expect the functionality in future release ? Content (please ensure you mask any confidential info…
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Duplicate Quick Actions in Employment Info (Benefit Activity Center)Summary: As Benefit Administrator when they navigate to Benefit Activity Center and Access Employment Info the user sees two quick actions under the employment info. Con…
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25B Redwood Benefits Summary - Search Filter not showing Life Event Status FilerSummary: Hi, Reference to my previous post (https://community.oracle.com/customerconnect/discussion/876979/people-with-detected-life-event-not-visible-in-redwood-benefit…
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is there any Redwood changes on Plan Configuration and Evalution and Reporting fSummary: Do we have any documentation or road map for Plan/Programs and Evaluation and Reporting for Administrators. Currently we do not have any profile options availab…