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Changed Queue report

Received Response
edited Nov 6, 2020 2:45PM in Reporting & Analytics for B2C Service 4 comments


Hello - 

We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific queue. We have been able to isolate incidents that were dequeued, but can not take this further to only show us ones that were dequeued and transferred to a specific queue.

Are there any OOB reports that can help us with this or any ideas on how to get this report to work?

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