Changed Queue report
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Hello -
We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific queue. We have been able to isolate incidents that were dequeued, but can not take this further to only show us ones that were dequeued and transferred to a specific queue.
Are there any OOB reports that can help us with this or any ideas on how to get this report to work?
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