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Possibilities of HRDR Email

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edited Nov 19, 2020 12:11PM in Fusion Service 9 comments

Summary

Can more email be configured?

Content

Hello Experts

I'd like to know what are the possibilities with emails from HRDR.
I mean i've configured the email templates profile values but user only receives e-mail when opens the SR via email.

Shouldn't the user receives email when opening the SR via system?
How can the Agent receives email if another agent forwards to him: changing the responsible one.
If an agent or manager opens the SR for another employee shouldn't both receive email?

Is it possible? Where could we configure it?

Thanks



Thanks

Version

20D
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