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R1320D Strategy Tasks remain in the status as either Wait or To be created

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edited Nov 26, 2020 10:40AM in Receivables & Collections 4 comments

Summary

R1320D Strategy Tasks remain in the status as either Wait or To be created

Content

We are implementing Advanced Collections and have defined strategies. They were assigned successfully to delinquent customers but the tasks don't appear in the dashboard because the status is either "in error", "wait" or "to be created". We ran the ESS "Process Strategy" but it ends in warning and the message in the log file says "No workitems or strategies to process".

How to change the strategy tasks status to Open?

Thanks

Version

20D

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