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Disconnected chats

edited Dec 4, 2020 8:58PM in Reporting & Analytics for B2C Service 2 comments

Summary

Trying to determine the amount of time it takes a requeued chat to be assigned after being disconnected

Content

Hello - I'm trying to determine the amount of time it takes a requeued chat to be reassigned after being disconnected.  I currently have the following values set in configuration

ABSENT_INTERVAL - 120

AGENT_ABSENT_RETRY_COUNT - 2

User_ABSENT_RETRY_COUNT - 2

 

 

Thanks

 

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