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Trim leading training spaces in report

Received Response
edited Dec 8, 2020 6:26PM in Reporting & Analytics for B2C Service 3 comments


How to trim leading and trailing spaces in a report field


Hi all,

I am trying to trim a report field's leading and trailing spaces.  I am dong ltrim(rtrim(, is that correct?  I have a scheduler emailing the report in excel format, but it seems the report is generated in office 2013?  Can I change it to a current office version?   

thank you,



Agent desktop 20B,

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