Immediate Routing assigning jobs even if its not in work schedule
Summary
Immediate Routing assigning jobs even if its not in work scheduleContent
Hi All,
Is there a setting in the immediate routing which enables the jobs not to be assigned on the same day if the calendar is completely booked. We have an SLA range and we want the engine to assign immediately to a technician close to the service window.
Version
20d
Tagged:
1