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Immediate Routing assigning jobs even if its not in work schedule

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edited Dec 14, 2020 10:46PM in Field Service 1 comment

Summary

Immediate Routing assigning jobs even if its not in work schedule

Content

Hi All,

Is there a setting in the immediate routing which enables the jobs not to be assigned on the same day if the calendar is completely booked. We have an SLA range and we want the engine to assign immediately to a technician close to the service window. 

Version

20d

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