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Invoice Approval Workflow with Attachment shows wrong 'attached by' user

edited Dec 15, 2020 8:27PM in Payables, Payments & Cash Management 6 comments

Content

The name of the user that adds an attachment is not accurate.

The scenario is:

An approver adds an attachment from the Invoice Approval workflow notification.  The attachment as viewed from the workflow notification shows correctly the name of the approver that has attached the image (see screenshot 1).

When you look at the attachments from the Payables system the approvers name is not shown.  (see screenshot 2).

In this example :

Attachment Name Payables Attachment Screen Workflow Notification
Invoice Image Lois - user that imported invoice Mindy - initiator of workflow
Aged 12.04 Mindy - initiator of workflow Elizabeth - approver

It is confusing to the client as going through AP Inquiry the wrong user is shown.  Not really concerned with the Invoice Image but the name of the Approver that attached the invoice is a concern.

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