You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Knowledge Article: Approvals Triage - Requisition Approval Notification is not displaying all Commen

edited Dec 17, 2020 10:00AM in Self Service Procurement

Summary

Approval notification does not display all approvers' comments entered. Some seem to be missing.

Content

Customers / Support

Somewhat simple and innocuous but seems to have caused issues with customers based on some recent bugs and posts, Development did a quick triage and helped resolve the issue thusly:

Reported Problem:

Customer has required comments to be entered as a mandatory step in the approval process. However, the comments added at the latest / last level is not visible in Approval History.

Diagnosis and Resolution:

In this case, the customer had added a custom participant in the approval process. However the configuration was incomplete in the sense that Comments were not enabled for this participant. The steps to resolve this are:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!