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Knowledge Article: Approvals Triage - Requisition Approval Notification is not displaying all Commen

edited Dec 17, 2020 10:00AM in Self Service Procurement


Approval notification does not display all approvers' comments entered. Some seem to be missing.


Customers / Support

Somewhat simple and innocuous but seems to have caused issues with customers based on some recent bugs and posts, Development did a quick triage and helped resolve the issue thusly:

Reported Problem:

Customer has required comments to be entered as a mandatory step in the approval process. However, the comments added at the latest / last level is not visible in Approval History.

Diagnosis and Resolution:

In this case, the customer had added a custom participant in the approval process. However the configuration was incomplete in the sense that Comments were not enabled for this participant. The steps to resolve this are:

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