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Expenses approval notifications not always received by the approver (email or bell notification)

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edited Jan 19, 2021 5:46PM in Expenses 6 comments

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This is an intermittent fault.

A person submits an expense report that goes to the project manager for approval - whilst the BPM workflow all appears to be correct, and the project manager can approve by drilling down to that workflow in their BPM worklist, sometimes they don't receive an approval notification (either by email or within their bell notifications).

Without access to the necessary tables to check for the existence of a notification (or analyse what happened to stop it being created), I'm not sure what is the cause of this occasional problem. 

Has anyone else experienced this issue?

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