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20D: AP Invoice Escalation "Information requested by/from"

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edited Jan 12, 2021 4:56AM in Payables, Payments & Cash Management 2 comments

Summary

20D: AP Invoice Escalation "Information requested by/from"

Content

Hi All,

 

Please advise if you have implemented AP invoice escalation since our project is encountering an issue when these actions are performed "Information requested by/from" , the escalation day count does not reset therefore it’s getting escalated. 

Is there a way to avoid this from happening while requesting additional info?  Please advise. See attached.

 

Regards,

Fernan

Version

20D
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