Business Unit of a Service Request created by email
SummaryBusiness Unit of a Service Request created by email
It is to discuss with you regarding the Business Unit of a Service Request when it is created via email
If no multiple BU is setup: When Email is processed by inbound email address (****[email protected]) SR is created with the default CRM business Unit
If multiple BU's are Setup: We need to setup different support email channel (mailboxes which have auto forward rule setup to forward emails to inbound email address) with different BU. So when SR is created it will use the Business unit of the particular email channel where it is coming from.