You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Business Unit of a Service Request created by email

Accepted answer
edited Jan 13, 2021 11:01AM in Fusion Service 2 comments


Business Unit of a Service Request created by email


Hi Experts,

It is to discuss with you regarding the Business Unit of a Service Request when it is created via email

If no multiple BU is setup: When Email is processed by inbound email address (****[email protected]) SR is created with the default CRM business Unit

If multiple BU's are Setup: We need to setup different support email channel (mailboxes which have auto forward rule setup to forward emails to inbound email address) with different BU. So when SR is created it will use the Business unit of the particular email channel where it is coming from.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!