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Triage Article: Approvals - Requisition Approval Comments Display related triage

Question
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edited Jan 21, 2021 1:36AM in Self Service Procurement

Summary

Why are the comments entered by one specific approver not showing up in Approval History

Content

Support / Customers

There was a recent issue that development helped triage for the customer related to displaying of Approver Comments in the Approval History details.

Context:

Customer logged an SR indicating that this one specific approver's comments (even though comments have been mandated as required as part of the approval process) were not appearing in the Approval History details.

Analysis and Solution:

Our development experts analyzed the details further and observed that this was not a bug but rather a configuration problem. The details are below:

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