You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Priority of the queue assigned to the profile

Received Response
edited Feb 7, 2021 12:46PM in Reporting & Analytics for B2C Service 1 comment


Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itself


We use different pull policy for different profiles, and I'm looking a simple solution for managers to have access for the queue priority on the profile when the pull policy is set to Strict priority.

Profile 1 has 3 incident queues assigned to it: a,b,c., pull policy is strict priority
Desired information: priority_1 - a, priority_2 - b, priority_3 - c

I have checked Profiles, profiles2queues and queues tables, also tried to get it through API using ROQL query, however no success.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!