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Priority of the queue assigned to the profile

edited Feb 7, 2021 12:46PM in Reporting & Analytics for B2C Service 1 comment

Summary

Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itself

Content

We use different pull policy for different profiles, and I'm looking a simple solution for managers to have access for the queue priority on the profile when the pull policy is set to Strict priority.

Example: 
Profile 1 has 3 incident queues assigned to it: a,b,c., pull policy is strict priority. 
Desired information: priority_1 - a, priority_2 - b, priority_3 - c

I have checked Profiles, profiles2queues and queues tables, also tried to get it through API using ROQL query, however no success.

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