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Approvals Triage: Task Aggregation and Impact on Approval Notifications

edited Feb 8, 2021 5:44AM in Self Service Procurement


Why is my user who has been designated as the Delegated Approval Authority for multiple approvers only receive the notification once?


Customers / Support

Here is a triage article that I thought might be worth sharing based on a couple of recent queries on very similar lines relating to Approval Notifications:

Customer Use Case:

The customer created a delegation rule that identified as the delegated approver on behalf or two approves, and C.

The expectation is for to receive approval notifications when the two identified users are not available to approver per the delegation rule.

What the customer observed in this instance is that

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