Approvals Triage: Task Aggregation and Impact on Approval Notifications
SummaryWhy is my user who has been designated as the Delegated Approval Authority for multiple approvers only receive the notification once?
Customers / Support
Here is a triage article that I thought might be worth sharing based on a couple of recent queries on very similar lines relating to Approval Notifications:
Customer Use Case:
The customer created a delegation rule that identified A as the delegated approver on behalf or two approves, B and C.
The expectation is for A to receive approval notifications when the two identified users are not available to approver per the delegation rule.
What the customer observed in this instance is that